Frequently asked questions
How a consultation works, what it costs, and what to have ready.
- How much does a consultation cost?
- $50 for a standard 30 minute appointment, including a full written report by email within 24 hours.
- How long is the appointment?
- A standard appointment is 30 minutes long.
- Who will I be meeting?
- Dr Sarah Webb, Mixed Practice Veterinarian. Bachelor of Veterinary Science (BVSc) / Bachelor of Veterinary Biology (BVBio).
- How do I book my appointment?
- Use any of the booking buttons on this page to pick a time from the online calendar. You will receive a confirmation with the video link.
- Do I need to live near a vet clinic?
- No. Consultations are by video, so you can book from anywhere in Australia, whether city, regional or remote. Dr Webb is Australian registered, so the advice on local conditions, parasites and regulations applies wherever you keep your flock.
- Do I need my chicken with me during the call?
- Yes. Please have the bird you are worried about with you for the whole appointment. Much of a video consult is watching your chicken stand, move, breathe and respond, so a hen left out in the coop turns the session into guesswork. Set up somewhere with good light, steady reception and room to handle them safely. If your concern is the whole flock rather than one bird, position the camera where the rest of the birds are visible.
- What should I have ready before the call?
- Gloves, a thermometer, the device for the video call, and if possible weighing scales. Having your chicken somewhere like the laundry, with good reception, good lighting and room to assess them.
- Can you diagnose my chicken over video?
- Within limits. As a mixed practice veterinarian rather than an avian specialist, I can offer only limited diagnoses over video. If your bird needs hands on examination or testing, you will be told on the call, and referred to a specialist avian vet or a full service clinic.
- Do I get anything in writing afterwards?
- Yes. A full written report by email within 24 hours. It is free, it is yours to keep, and it is ready to hand to any vet you see next.